Frequently Asked Questions
Find answers to common questions about our eco-friendly products
Our products are made from biodegradable materials, recycled content, and sustainable sources. We avoid single-use plastics and use materials that break down naturally in the environment, reducing your carbon footprint.
Yes! All our food storage containers and bags are food-safe and meet international safety standards. They're free from harmful chemicals like BPA and are designed specifically for food contact.
Our biodegradable products typically decompose within 3-6 months in proper composting conditions, compared to traditional plastics that can take hundreds of years. The exact time depends on environmental conditions.
We accept M-Pesa, Airtel Money, bank transfers, and cash on delivery. All online payments are processed securely through trusted payment gateways.
Orders can be cancelled or modified within 2 hours of placement, before processing begins. Contact us immediately via WhatsApp or phone for assistance.
Yes! We offer special pricing for bulk orders and wholesale customers. Contact us for custom quotes on large quantities or business partnerships.
Delivery times vary by location: Nairobi CBD (same day if ordered before 2 PM), Nairobi outskirts (1-2 days), and other areas (2-3 business days). We'll provide tracking updates throughout the process.
Our delivery team will contact you to arrange a convenient delivery time. If you're not available, we can leave the package with a neighbor or reschedule for another day.
We accept returns within 7 days for damaged or defective items. Products must be unused and in original packaging. Contact us immediately if you receive damaged goods.
We're available via WhatsApp, phone, or email. Our support team responds within 2 hours during business hours (8 AM - 6 PM, Monday to Saturday).