Ecowraps by Elaine
Frequently asked questions
Quick answers about delivery, payment, bulk orders and shopping with us from Ongata Rongai.
Yes. Choose delivery at checkout, or pick up from our Ongata Rongai store. A delivery fee applies below the free-delivery threshold; larger orders may qualify for free delivery.
Absolutely. Select in-store pickup at checkout, then collect from Race Aca Complex, Store 48 (Kware Stage). Call or WhatsApp ahead so we can have your order ready.
Pay on Delivery (Cash or M-Pesa), pay instantly by M-Pesa to till 111222, or Order & Pay via WhatsApp — our team confirms your order and arranges payment manually.
Choose “Pay now via M-Pesa” at checkout, send the exact amount to till 111222 (Ecowraps by Elaine), then enter the M-Pesa transaction code (and optionally upload the confirmation screenshot). We verify and confirm your order.
Yes. Khaki bags, non-woven bags, party cups and food containers are popular bulk items. Message us on WhatsApp with quantities and timing for pricing.
Flash-sale prices are timed. Every deal shows a live countdown; when it ends, the price automatically reverts — even without a page refresh or server cron job.
Only registered customers with a delivered order containing that product can leave a verified review. This keeps feedback honest and useful.
Contact us on WhatsApp or phone as soon as possible with your order number. We’ll help if the order hasn’t already been packed or dispatched.
Stock can move quickly. If something becomes unavailable, we’ll contact you to rearrange, substitute, or refund that line item.
We’re here to help
Didn’t find your answer?
Send a message with your order number or product name — we’ll get back to you as soon as we can.
